Shipping policy
Shipping Policy
Processing Time
All items are made-to-order and printed specifically for you after your order is placed. Production typically takes 2-7 business days before your item ships. You will receive a tracking number via email once your order has been produced and shipped.
Shipping Times
Shipping times vary by destination:
- United States: 3-7 business days after production
- Canada: 5-10 business days after production
- International: 7-14 business days after production
Please note that these are estimated timeframes and may vary during peak seasons or due to circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout based on your location and the items in your order.
Tracking Your Order
Once your order ships, you will receive an email with tracking information so you can monitor your delivery.
Shipping Delays
While we strive to meet our estimated delivery times, delays may occasionally occur due to:
- Customs processing (for international orders)
- Weather conditions
- Carrier delays
- High order volumes during peak seasons
Lost or Damaged Shipments
If your order is lost in transit or arrives damaged, please contact us at pentametero@gmail.com within 30 days of the expected delivery date. We will work with you to resolve the issue.
International Orders
International customers may be responsible for customs duties, taxes, and fees imposed by their country. These charges are not included in our shipping costs and are the responsibility of the recipient.
Contact Us
For questions about shipping, please contact pentametero@gmail.com